Asta呼吁加拿大航空,改变其退款政策
经过Daine Taylor./
美国旅游顾问(Asta)呼吁加拿大航空公司在航空公司声称它没有义务向航班取消的乘客退款时扭转其退款政策。
The airline announced its position during a pending U.S. Department of Transportation (DOT) enforcement proceeding on June 26, and stated that it was not required to provide refunds for flights cancelled by the airline, if the fare rules for the tickets in question do not specifically require it.
这一决定符合运输部门的反对,要求运营商在承运人取消航班或在航班时刻表中取得重大变化时,提供全额退款的乘客,并且乘客选择不接受承运人提供的任何替代方案。
“Regardless of whether any of Air Canada’s legal arguments will ultimately be found to have merit, ASTA finds its position disputing the DOT’s authority to mandate refunds to be disappointing in terms of fundamental fairness when the situation is viewed from the traveler’s perspective,” ASTA said in a statement.
“作为DOT笔记,问题是'不符合航班中断是否在承运人的控制范围内或之外,而是取消的事实是通过乘客的无错误。”
While the DOT maintains that these regulations apply to foreign carriers as well as domestic when the flights were scheduled to travel to the U.S., Air Canada argues that the DOT’s Enforcement Notice is not legally binding and any attempt by the DOT to enforce it would constitute “an unwarranted extraterritorial application of U.S. law.”
“Air Canada’s recently revised cancellation and rebooking policies are not, as written, unfair when the impacted consumer is amenable to receiving a voucher for future travel, and in most respects, they do align with the best practice recommendations of the Association of Canadian Travel Agencies (ACTA),” ASTA said. “However, in our view it works a substantial injustice for consumers that justifiably relied upon the DOT refund regulation and Air Canada’s previous policy which reflected its adherence to it.”
本集团还通过自由向受影响的客户提供退款,为受影响的危机提供回应的航空公司的工作,引用这些灵活的政策将在消费者对业界的信心提供急需的提升。
“我们赞扬那些运营商,尽管困难的情况,但在DOT的任务下,荣获他们对乘客的义务,并通过加拿大航空公司呼吁立即扭转其现有退款立场。通过为受影响的乘客做正确的事情,遵守既定的规则,并及时向取消航班提供退款,加拿大航空公司可以保持原子能机构社区和全部旅行的信任。“