New Executive Order Could Make Renewing Passports Easier
byDaniel McCarthy/
A new executive order signed by President Joe Biden on Monday could make getting a passport renewed easier.
The order, which is titled “Putting the Public First: Improving Customer Experience and Service Delivery for the American People,” tasks government leaders to start accounting for how the public is experiencing government services.
Thefull text of the order can be found here, but its essence is tasking 17 different Federal agencies to improve commitments to customer service, a list that includes the country’s passport agency that had been stretched so thin during the COVID-19 pandemic. Here’s what the text says:
具体而言,行政命令包括17个联邦机构的36个客户体验(CX)改进承诺,所有这些旨在改善人们的生活和政府服务的提供。行政命令还创建了一个持续的跨政府服务交付过程,该过程与人们生活中最重要的时刻保持一致,例如65岁,生孩子或申请小型企业贷款。As part of this framework, the Administration will work to identify and define critical services that meet customers’ needs and expectations, assess performance delivery and report it publicly, incorporate customer feedback during each interaction, and ultimately ensure services deliver a better experience to the public.
对于护照而言,该命令承诺允许美国人使用“安全安全”安全地在线续订护照,并使与TSA连接起来更容易,以便获得问题和疑虑。
对于旅行来说,还承诺,“乘客will have shorter security and check-in lines at airports due to increased use of technologies, like new security machines and computers with advanced screening features that streamline these processes.”
If the order does what it promises to do, it could provide some relief to so many travel advisors and consumers. Last summer, reported wait times for getting a passport renewed were longer than 18 weeks in some cases.Travel advisors speaking to TMR at the timesaid that the issue was making it even more difficult to book international travel for clients.