London’s Heathrow Airport Will Cap Daily Departing Passengers at 100,000
byDaniel McCarthy/
随着旅行混乱的夏季,伦敦最繁忙的机场负责人周二宣布,将要求出发限定,以应对正在进行的客运中断。
London Heathrow CEO John Holland-Kaye, in an open letter published on Tuesday, said that the airport had made the decision to cap passenger demand at 100,00 departing passengers per day. That number, Holland-Kaye said, is the amount of passengers staff at Heathrow is able to serve each day.
“在过去的几周中,由于离开的乘客人数每天定期超过100,000,我们已经开始看到服务的时间下降到不可接受的水平:漫长的队列时间,需要乘客的延误,需要提供帮助的乘客,行李不与乘客一起旅行。或迟到,守时低,最后的取消。”他说。
“This is due to a combination of reduced arrivals punctuality (as a result of delays at other airports and in European airspace) and increased passenger numbers starting to exceed the combined capacity of airlines, airline ground handlers, and the airport. Our colleagues are going above and beyond to get as many passengers away as possible, but we cannot put them at risk for their own safety and wellbeing.”
The cap, which will be in place from July 12 to Sept. 11, is less than the average daily summer departures of 104,000 from Heathrow and the airport is asking its airline partners to stop selling summer tickets to limit the impact on passengers. A little over 1,000 of that 4,000-seat excess has already been sold.
Heathrow had previously apologized for disruptions, including long lines at security and missing baggage, at the airport during its monthly traffic update. Holland-Kaye said Heathrow has seen “exponential growth in passenger numbers as nearly six million people got away—the equivalent of 40 years of growth in just four months” in June.
The airport had started recruiting in November 2021 in anticipation of the demand-rebound, but there are still “some critical functions in the airport which are still significantly under-resourced,” including ground handlers and check-in staff.
乘客可以提早到达,在到达希思罗机场之前完成协证要求,并在安全准备。