顾问需要了解有关Amawaterways的2022赛季
经过丹尼尔·麦卡锡(Daniel McCarthy)/
经过两年的新成绩,Amawaterways的执行团队从春季开始几周内就看到了2022年的“极为积极”趋势。
Speaking to TMR this week, co-owner Kristin Karst, SVP Alex Pinelo, and VP of strategic alliances Brenda Kyllo said that 2022 is shaping up to be a big year for the river cruise line, with both new and returning guests more than ready to get on board river cruise ships both in Europe and elsewhere this year.
“一切都在全球各地的所有积极新闻以及我们航行到的各个国家的所有积极新闻上都真正地陷入了困境,” Pinelo上个月接任前中高级副总裁Gary Murphy,本周对TMR表示。
Here is an update on what the river cruise company is expected this year:
Typical booking windows don’t exist
对于河流巡游的需求仍然令人难以置信,并且改善消费者的情绪使Amawaterways团队在2022年看涨,尤其是本年度下半年。但是,大流行仍然没有影响消费者预订Amawaterways的航行方式。
在大流行之前,这条线通常在航行前9到12个月进行了预订,目前尚无可预测的模式。
“There is no standard booking window right now,” Kyllo told TMR. “We have people who want us to open 2024 already. “
The second half of 2022 is currently outpacing the first half, which still is suffering from COVID-19’s impact. The AmaWaterways team expects the first half to fill up (the first three sailings on AmaMagna have already sold out) as guests continue to feel more comfortable traveling and more and more countries start to wind down COVID-19 rules and regulations.
COVID-19协议暂时保留
The river line will continue to employ some changes made in the pandemic era.
这包括清洁协议,客人何时出现的温度检查以及公共区域的面罩要求。在日光浴室的外面,口罩仍然是可选的,至少在可预见的将来,机组人员将始终继续戴口罩。
仍然可以预期疫苗接种,Karst告诉TMR,她不希望这一要求消失,直到欧洲河流沿线正式避免其旅行要求。
餐厅的变化(没有自助餐,所有坐下用餐)很可能是Amawaterways的永久性,这也是联合创始人Rudi Schreiner早期想要做出的改变。
卡斯特说:“客人是高级客户,他们不想起床并在自助餐中排队。”“这种变化肯定会留下来。”
Karst补充说,海岸游览还将保持较小的团体,并迎合个人,亲密的经验。
Air components on the rise
AmaWaterways is seeing more business come in through its growing air team than maybe any time in its history, Karst told TMR. Cabins are being booked from the top down, as consumers have extra money to spend after International travel’s pullback during the pandemic, and more and more are opting to book air, and business class air at that, through AmaWaterways.
The river line has doubled its air team in the two months, giving guests, and its travel advisor partners, an easier time reaching call center employees to deal with disruptions with their flights.
“We are really invested in our people,” Karst said. “Advisors know that it is pretty rough to deal with air through airlines right now.
顾问仍然很重要
Amawaterways长期以来一直依靠其旅行顾问合作伙伴来建立其业务,这并没有改变。该线路的预订中有95%以上继续通过旅行顾问。
The line will continue to offer its FAM program (any space available within 60 days of sailing in Europe and on the Mekong is available) and its BDMs will continue to make themselves available to meet with advisors, whether they have booked AmaWaterways prior or not.
Pinelo说:“我们确实将虚拟会议提升到了一个全新的水平。”“我们使我们的贸易团队完好无损,而且比以往任何时候都更加忙碌。”
BDM可以帮助顾问为客户举办虚拟活动(自大流行开始以来,该系列进行了4,000多个虚拟活动),包括虚拟SIP和帆赛事,这些活动是Karst的最爱。2022年也有可能发生面对面的事件。