When You Know, You Know: The Importance of Matching the Right Client to the Right Travel Experience
旅行者比以往任何时候都寻求探索和重新联系。换句话说,他们寻求使他们充满意义的旅程 - 无论是与亲人重新建立联系,探索和珍惜世界,还是振兴他们的能量。
The experience of the past several years has only amplified that desire. The Global Wellness Summit recently announced its2022 wellness trends, and included the importance of intention in travel.
People, in large part, no longer want to travel just for travel’s sake. They are instead actively seeking ways to connect with one another, to feel energized and elated, and to discover something new (or rediscover themselves).
With this in mind, matching the right client to the right travel experience is more important than ever – not only to building loyalty to you and your business, but, profoundly, to reinvigorating a sense of wonder and joy. Which, of course, leads to greater satisfaction – i.e. loyalty.
This is an opportunity for you to utilise your finely tunedlistening与客户建立融洽关系时的技能。当您真正了解他们想要的东西,以至于您似乎在他们之前就知道了,您无疑会向他们展示旅行经验,而不仅可以深深地满足,而且在某些情况下,甚至可能改变生活。
发生这种情况时,您会知道。一个非常有理由匹配的经验的客户很少能表达自己的感激和热情 - 不仅对您和您的团队,而且对他们的朋友,家人和同事,他们也可能是您的未来客户。
当然,您的出色关系技巧并不是实现完美旅行比赛的唯一关键要素。旅行提供商必须竭尽所能,使您对他们提供的产品有深入的了解。
这就是为什么Explora Journeyshas an unprecedented commitment to travel advisors, both in booking Explora Journeys, and in learning about the brand.
“Travel advisors’ success is deeply important to us, and for us, a large part of fostering that success is ensuring that they have all the tools they need to delight their customers by matching them perfectly to our journeys,” said Explora Journeys Chief Sales Officer Christopher Austin. “With that in mind, we have designed an online portal, called the Explora Travel Advisor Centre, to offer seamless immersion into our brand.”
门户网站提供以下内容:
- Booking Suite, where you can book journeys and generate client options and quotations;
- 知识套件,直觉上可以帮助您讲述我们的品牌故事并制定出门计划;
- 营销套件,带有数字横幅,品牌手册,图像库,视频等;
- Performance Suite, a personalised dashboard tracking bookings and commissions;
- Headlines, detailing our latest guest offerings and advisor benefits.
And, in shaping the highly guest-centric Explora Journeys experience itself, which will debut in 2023 with the launch of Explora I, the team held the hearts and minds of today’s discerning travellers in clear focus.
结果是Explora的旅程通过关注发现的本质以及渴望它的旅行者而与众不同。
Travelers who want to sail with purpose…who want more space, choice, design, and privacy…who appreciate the Swiss gold thread of luxury…and who hold our planet’s oceans in the highest regard.
那些试图触动不可能的人的旅行者是那些试图触摸不可能的人。伸出援手并满足超越的需求,在他们的存在内引起共鸣。
奢华is personal; it is a state of mind. Today’s luxury traveller wants meaningful experiences.
作为旅行顾问,您是该连接的渠道。
通过了解与其他假期不同的是什么使Explora旅行与我们提供的合适旅行者相匹配,您可以满足客户的愿望并传播快乐。您的魔术进来的地方,正在读到线之间,并专心地聆听。
奥斯丁说:“我的顾问技巧之一是不要告诉客户他们想要什么或应该去哪里。”“相反,问他们想如何feelwhen they travel. With that in mind, and with the best intention backed by deep knowledge of a travel provider, you will nearly always find their perfect travel match.”
来自赞助商:
Explora Journeys通过五个中心元素分开:空间,选择,设计,目的地体验 - 以及对旅行顾问社区的坚定承诺。实际上,旅行顾问今天可以开始享受我们的行业第一卷委员会计划。
To join us, register in theExplora旅行顾问Centre。在那里,您会发现我们为顾问提供的行业领先政策和为客户提供独家福利,包括“灵活的旅程”计划,该计划在预订旅行时会促进安心。您可以在我们的定制知识套件中访问强大的学习模块,以帮助您讲述Explora Journeys的故事并制定自己的出售市场策略。您将获取令人眼花cribl乱的数字和印刷资产库,以帮助您销售Explora旅程;一个预订门户,可以轻松将客户与他们完美的变革性假期相匹配;最新的Explora旅行新闻;以及个性化的报告仪表板 - 所有这些仪表板旨在使您和您的客户更接近海洋的心态。
我们愿意预订,并邀请您享受无缝的预订体验online,通过您的约会服务,或致电1.833.697.8348致电大使。
We delight in welcoming you into the Explora Journeys travel advisor community.