ASTA呼吁加拿大航空更改其退款政策
经过戴恩·泰勒(Daine Taylor)/
美国旅行顾问协会(ASTA)呼吁加拿大航空公司在航空公司声称没有义务向取消航班的乘客退款后,撤销其退款政策。
该航空公司在6月26日在美国运输部(DOT)执法部门宣布职位,并表示,如果没有具体的票务规则,则不需要为航空公司取消的航班退款。需要它。
这一决定与运输部规定相反,要求运营商在承运人取消航班或进行飞行时间表的重大更改时,向乘客提供全额退款,并且乘客选择不接受承运人提供的任何替代方案。
“Regardless of whether any of Air Canada’s legal arguments will ultimately be found to have merit, ASTA finds its position disputing the DOT’s authority to mandate refunds to be disappointing in terms of fundamental fairness when the situation is viewed from the traveler’s perspective,” ASTA said in a statement.
“正如DOT所指出的那样,问题是‘不是关于飞行中断是在承运人的控制之内还是外部,而是取消取消是没有乘客的过错的事实。’”
While the DOT maintains that these regulations apply to foreign carriers as well as domestic when the flights were scheduled to travel to the U.S., Air Canada argues that the DOT’s Enforcement Notice is not legally binding and any attempt by the DOT to enforce it would constitute “an unwarranted extraterritorial application of U.S. law.”
“Air Canada’s recently revised cancellation and rebooking policies are not, as written, unfair when the impacted consumer is amenable to receiving a voucher for future travel, and in most respects, they do align with the best practice recommendations of the Association of Canadian Travel Agencies (ACTA),” ASTA said. “However, in our view it works a substantial injustice for consumers that justifiably relied upon the DOT refund regulation and Air Canada’s previous policy which reflected its adherence to it.”
该组织还称赞了航空公司通过自由向受影响客户退款的退款来回应危机的工作,理由是这些灵活的政策将为消费者对行业的信心提供急需的增强。
“我们赞扬那些承运人,尽管情况很困难,但仍根据该点的任务履行了对乘客的义务,并呼吁加拿大航空立即通过扭转其当前退款的立场来立即做同样的事情。通过为受影响的乘客做正确的事情,遵守已建立的规则,并在要求时立即为取消航班提供退款,加拿大航空可以维持代理商社区和整个公众的信任和信心。”