7个技巧,以帮助提高旅行者在巡航中的福祉
Now that the world is in a post-pandemic era, people everywhere have had the chance to take a few deep breaths. And while doing so, many have made a renewed commitment to their physical and mental well-being - a trend that is also evident in the travel industry.
健康旅行利基市场是丹妮丝·威金斯(Denise L. Wiggins)理解并成功出售的市场领域。她是Denise Wiggins Travel&Health Services的全球执行顾问兼首席执行官,恰好是健康与健康教练。
威金斯(Wiggins)关于邮轮部门的当前健康旅行状态有说:“根据我最近的巡航甚至即将到来的巡游,我很高兴看到邮轮公司将健康方面和中心置于中心。强调客人的幸福感是令人耳目一新的。他们有专门的时间,资源和财务状况,用于重新竞争和策划自己的巡游以在这个空间内代表。”
邮轮品牌专注于扩展其健康策略和产品,但旅行顾问可以使用这七个技巧来帮助他们的客户在船上和目的地的巡航假期中增强其福祉。
1.仔细聆听,了解“健康”对每个客户意味着什么。
Wiggins’ first piece of advice is to “truly understand what wellness encompasses and know it is a state of mind for those in the health and wellness space … that it is more than spa and exercise rooms onboard. Listen carefully to what your wellness clients seek. And definitely know which products are hitting the mark to meet a client's needs and expectations.”
Inteletravel顾问兼白金Life Travels的所有者Tisha Spencer秒。她指出the most important thing for travel advisors to keep in mind when recommending wellness-related travel to clients is “understanding that everyone will categorize wellness differently. It will not all be spa, meditation, and physical fitness. We have to spend some time getting to know what our clients desire when they want a wellness cruise.” Spencer’s agency, for instance, is currently working on a cruise focused on women’s wellness that includes self-esteem, make-up classes, and more.
同样的话,Inteletravel会员Boxley Enterprise Travel的所有者达里尔·詹金斯(Darryl Jenkins)暗示:“我会说[最重要的是]找出客户已经在做什么的事情,作为常规例行程序的一部分,以便您可以找到与他们相匹配的最佳旅行产品。您要确保他们可以维护现有计划,并且对不允许他们留下的计划的旅行感到内gui。”
2.知道心理健康与身体健康一样重要。
斯宾塞说:“我看到更多的客户希望因压力而与朋友和亲人'逃离世界。”“心理健康已经变得重要,因为我的大多数客户都因与生活,经济和更多的方式打交道而感到疲劳。他们想断开连接,并让某人满足他们的需求。”
这就是她与客户解决的方式:“我经常建议客户考虑他们需要和享受哪种健康状况。并非所有客户都将“健康”视为水疗和身体健康。它也已经变得精神上了。现在,Cruises上的水疗中心确实提供了一些惊人的放松机会,但是对于某些人来说,这是关于与世界断开连接的目前。我建议我们仔细研究船上的活动,水疗中心产品,可用的体育活动,甚至我们可以推荐的餐饮选择。我鼓励客户欣赏阳台的观点,并在此刻清除他们的思想。”
3. Suggest balcony staterooms for the fresh air and quiet.
詹金斯说:“我经常发现很多客户喜欢预订阳台的客舱,这样他们就可以享受宁静的时光阅读和呼吸在海洋的新鲜空气中。”“这也是一种非常好的方法,可以减轻您的压力,并可能读书。健康并不总是必须与身体有关,因为您有时需要在心理上解压缩并使头脑正确与身体保持一致。”
4.描述船上可提供的扩展健身和水疗服务。
詹金斯说:“许多邮轮公司都提供与酒店/度假胜地相似的健康服务。”“他们有很多东西可以提供,例如所有年龄段的健身和瑜伽课,冥想站,带有热石按摩,排毒包装,桑拿服务等设施的水疗服务等。有些提供水疗套房客舱,这些客舱具有装饰和芳香香气,可以在船上放松客人。”
5. Emphasize the fresh, healthy eating options, taken in moderation.
多年来,巡游一直是关于大型自助餐和无尽的烹饪产品,许多客人在船上只是过分。但这是一种过时的巡航方法。今天的旅行者不必感到压力在每顿饭时吃大量的东西。
“人们曾经抱怨他们吃了太多,回来时不得不减肥。但是我真的没有听到了。实际上,情况恰恰相反,因为他们现在告诉我有关新鲜食物以及他们所做的所有“步骤”的信息,” Cary Travel Express的所有者和旅行设计师Neelie Kruse,CTC,VTA,VTA。在销售巡航时,克鲁斯强调了新鲜,健康的食品选择。
同样,詹金斯(Jenkins)提到巡洋舰“还可以通过船上的食物选择以及健身中心和水疗服务来治疗其健康。现在,一些邮轮提供了冰沙或冰沙站……甚至还有健康的食物选择,纯素食和无麸质选择。”
6. Tell clients not to try to do it all when it comes to excursions.
旅行顾问还可以提供指导,以帮助客户最大化目的地的福祉。正如斯宾塞(Spencer)所解释的那样:“我帮助客户找到他们可以享受的足够的活动,而不会压倒他们。重要的是要尽早查看这次游览,以确保最高的游览,同时也要意识到,如果他们在以前去过的目的地,这是享受水疗中心和泳池区域的黄金时间,因为大多数船将是空的。最大的事情是不要尝试做所有事情。我们可以再次预订帆船或运送。”
7.在巡游中的健康是令人满意的,而不是牺牲。
Kruse suggests: “You really have to sell it properly, as some people don’t want to feel they are going to a ‘wellness spa’-type of place where everything is all about no drinking, little and bland food, etc. Explain that they can take their dream trip, but still do it in a healthy way without missing anything … and come back feeling refreshed and renewed, instead of stuffed and tired!”
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