极端天气事件使公众想起了旅行社的价值
经过Jessica Montevago/
您计划一次旅行,在您应该前往机场的三天之前,新闻中遍布飓风的天气报道。“真的会那么糟糕吗?”您问自己,希望能做到最好。但是,看起来只会变得更糟。你可以换飞机吗?你会收回钱吗?
这就是许多没有顾问预订的旅行者发现自己的情况。极端天气事件通常是突然的,当人们疯狂地试图重新预订时,人们陷入了恐慌模式。数百人试图同时做同样的事情,从而挖掘出替代航班和酒店房间。
由于佛罗伦萨飓风和艾萨克飓风最近成为头条新闻,飓风季节很好地提醒了旅行公众,旅行社可以做什么。他们不仅可以通过幕后大量的辛勤工作来挽救这次旅行 - 而且他们减轻了旅行者的肩膀的负担,这是无价的。
“当大自然母亲抛出像火山喷发,台风或飓风一样的意外发生时,这是我们作为旅行社大放异彩的时候,” CTA的蒂娜·索卡达(Tina Sokarda)在加利福尼亚州河滨8号田径旅行,告诉旅行市场报告。beplay客服
索卡达(Sokarda)有一个家庭在圣地亚哥(San Diego)出发,她的客户的母亲珍妮(Jenny)于9月14日星期五从北卡罗来纳州的威尔明顿(Wilmington)飞行了联合航空公司(United Airlines)。
周一,当佛罗伦萨可能要在北卡罗来纳州海岸登陆时,索卡达和她的客户讨论了需要安排母亲早些时候离开的需要,这段时间是在罗利(Raleigh)出发的,那里有更多的飞行选择。。
She first tried to rebook through the air department at Disney Cruise Line to reroute her out of Raleigh as soon as possible. Unfortunately, the only option they had available was departing on the 13th, which was still going to create a problem because there was only a hotel room in Raleigh for the night of the 11th.
Finally, it was decided that they would cancel the airfare through Disney (Sokarda is working with them to refund a $300 penalty), and Sokarda purchased new airfare departing on the 12th out of Raleigh.
“珍妮送我一幅画前的冷杉e station in her home town along with an article clipping from the Wilmington Airport newsletter,” Sokarda said. “Had we waited for the original United Airlines flight and not taken action to avoid a potential problem, she would never have gotten out of Wilmington either Thursday or Friday and would have missed the cruise with her family.”
“当客户对您在需要时协助他们的额外努力表示赞赏时,没有什么比这更令人满意的了,然后说,‘没有您,他们无法做到。’”
“有很多故事,”哈根旅行与游轮的劳里·詹金斯(Laurie Jenkins)说。“随着全球变暖和更极端天气的发病率,我认为与旅行社预订是有意义的,因此您在需要时得到支持。”
当她从东京飞往台北航班的航班因台风而取消时,她的一位客户将回到温哥华,但她从台北到温哥华的第二回合没有。
As Jenkins describes, she had the advantage of seeing what is available to bring her client straight back to Vancouver and grab a seat for her while waiting to talk to the airline, who gave Jenkins authorization under a storm policy to reissue the ticket at zero cost to the passenger.
“经过许多来回的文字,它得到了解决,我的客户的评论是:‘劳里,如果有任何疑问,为什么有人会选择使用旅行社,您已经完全消除了它。’”
詹金斯补充说,与参与这些情况的航空公司建立关系,与他们联系的优先方式可以极大地帮助他们。