After Testing ChatGPT, CNBC Says Travel Advisors’ Jobs Are ‘Secure’ for Now
byDaniel McCarthy/旅行顾问非常熟悉这样的想法,即下一个Uber炒作的技术即将出现。
但是,随着人工智能工具的兴起ChatGPT, the debate has become more relevant than ever before. Can AI do what OTAs and the internet couldn’t and fully replace travel advisors?
In a piece published Sunday,Monica Pitrelli of CNBCattempts to put ChatGPT to the test and compare it to a traditional travel advisor, the question remains: can these AI-powered chatbots really replace human travel planners?
“有些人喜欢旅行计划。但是我不是那些人之一。因此,人工智能聊天机器人(例如Chatgpt和Bing)可以研究旅行目的地并创建行程的想法令人着迷。beplay银行卡但是我也持怀疑态度。”
Pitrelli put ChatGPT to the test by planning a number of vacations to different parts of the world. She asked for information on flights, rail routes, wait times at Disney World, and more. ChatGPT, she said, was able to answer quickly and was personable enough that it "feels like you're interacting with a human."
"I could see how it could save travelers' time, especially if they are looking for an overview or are at the early stages of planning," she wrote.
The issue is that ChatGPT couldn't be entirely accurate - it gave Pitrelli incorrect online reviews for some restaurants and, probably more damning, gave her a suggestion for a restaurant in Canada when the trip she was planning was for Bali.
对于航班,Chatgpt能够提供有关她在这间旅行的城市航空公司路线的信息,但它无法提供定价信息或告诉她最便宜的票价。它可以回答哪个月通常是最便宜的航班,并且可以通过在2021年参考Skytrax的“世界前100名航空公司”,但并非没有问题,从而提供有关哪些航空公司是世界上最好的航班。
It turned out that ChatGPT's list wasn't accurate - it gave information from the 2019 list instead of the 2021 one.
当她试图继续进行此过程时,Chatgpt崩溃了。
"This error may be caused by overloaded servers or by exceeding the daily limit, according to the tech website Stealth Optional. Either way, all of my previous chats were inaccessible, a huge negative for travelers in the middle of the planning process," she wrote.
Ultimately, the verdict from the article is that ChatGPT, in its current state, is unable to replicate what travel advisors do. It can give some good information and can almost sound like a real person, but inaccuracies or misleading information, not to mention an inability to book vacations, make it a bad replacement for travel advisors, no matter how personable it sounds.
"My verdict: Travel agents' jobs are secure for the time being," she concluded."