Advisors Take Note of Suppliers Who Support the Trade During COVID-19 Pandemic
by杰西卡·蒙特瓦哥和Daniel McCarthy/
In this time of crisis, it is important that suppliers support travel advisors who have reliably brought them business time and time again.
顾问本周与旅行市场报告交谈,花了一些时间鼓掌,beplay客服无论是通过增加通信,薪酬还是额外的支持,这是在Covid-19大流行期间加入盘子的顾问。
Carolyn Sandgren Kempf, president at Elite Travel Inc. & Cruise in Cape Girardeau, Missouri, said Apple Leisure Group had “wonderful videos and responsiveness by Jackie Marks [EVP, Trade Sales & Engagement]. In fact, every email I sent to upper management was answered quickly and efficiently.”
她补充说,嘉年华邮轮公司的销售和贸易营销高级副总裁Adolfo Perez,“继续他与网络研讨会的代理商订婚,在他的Facebook页面上亲自回答问题,并寻求反馈和聆听。”
“使顾问社区保持最新状态,以了解供应商方面的发生,他们所做的更改,并为我们提供与客户一起使用兴趣的重要内容非常有帮助,” Roxanne Boryczki总统说。亚利桑那州的AZ Trails Trail乘坐亚利桑那州的Fountain Hills。“摄政七海对我们做得很好,就像Amawaterways一样。总体而言,邮轮队确实加强了大部分时间,比土地供应商更多。”
网络研讨会也是顾问使用新发现的停机时间的好方法,并与供应商如何处理这一前所未有的时间保持最新状态。
“持续的供应商网络研讨会很棒。这不是我们坐下来的时候 - 手机没有响,但是现在是重组和学习新东西的好时机。没有其他时间为我们准备即将发生的事情做好准备。”
另一个争论是委员会。“最令人沮丧的事情之一是,旅行顾问在客户旅行之前才获得报酬,” Travel Connections&Cruises Ltd总裁Lori Keeley。在马萨诸塞州西斯普林菲尔德,解释说。“因此,直到公众再次开始旅行,我们才能看到任何收入,直到2020年下半年或2021年中。谁可以自由工作那么长时间存在?”
Keeley said many of the cruise lines, along with the Walt Disney Company, and Apple Leisure Group, are protecting commissions.
桑格伦·肯普夫(Sandgren Kempf)说:“邮轮是该行业唯一通过佣金保护做对的领域。”她补充说,她希望看到对第一次预订的双重工作的赔偿很小。
她说,认可顾问所做的繁重工作的供应商是狂欢节,他在第一次预订中保护了委员会,然后在第二次预订中再次付款。
Boryczki说,不仅保护取消预订委员会的供应商,而且在明年发行凭证时,他们在明年的重新订票上提供佣金,“肯定会对帮助我们生存的忠诚。”
Alpha Travel的顾问Linda Hulse告诉TMR,迪士尼巡航线,名人巡游和皇家加勒比海等大型邮轮公司都为她和其他旅行顾问提供了支持,他们兑现了他们兑现佣金所需的支持。
Some advisors are reevaluating supplier relationships
Travel advisors speaking to TMR also said that, while some suppliers are going the extra mile for their advisor partners, other are not, and it's making them second-guess their future with them.
Classic Travel Connection的顾问Denise Alvarez告诉TMR,她在维京人的经历使她认为“我对维京人的未来可能有限。”
她有两名客户在6月的维京河河产品上航行,两人都预订了一年。她说,维京人的付款政策需要在预订后的30天内全额付款,因此截至2019年7月,他们已获得全额付款。
When their sailing was canceled, Viking offered the option of a voucher to use through next year, or the opportunity for a refund.
她说:“他们不希望维京人持有这么长时间的钱,因此他们选择为六月巡游获得退款。”
当阿尔瓦雷斯(Alvarez)与维京人(Viking)有关退款时,他们告诉她,只有在取消帆船后29天内,委员会才会受到保护。
“Had they canceled it right now, a month before, then I would have been paid my commission and it would have been protected. They’ve probably been the least flexible, even before the pandemic,” she said.
Denise Trampier of Wayfarer Journeys also told TMR that she’s had issues with Viking. She had booked two couples on a Viking Ocean sailing that was canceled more than 29 days prior to departure. Her Viking rep told her that her commission would be protected if her clients opted for the cruise credit and made a new booking.
“I had been working on this trip since June 2019 and Viking had the audacity to suggest that I could possibly earn commission by 2022 on these new bookings. Other cruise lines have not taken this position,” she said.
Other lines “have protected commission on paid in full bookings and they have also offered clients incentives to rebook their trips. Viking offered the clients incentives, but they have given the agents absolutely nothing. Who can afford to wait three years to get paid on bookings we generate for a supplier? No one.”
赫尔斯说,她在维京人方面也有类似的经历。维京(Viking)取消了客户的14天航行后,她两次就佣金保护与他们联系,但直到在这两次尝试后能够引起客户经理的注意之前,她才得到答复。
“I responded with my displeasure and reminded her that neither I nor my client cancelled, Viking did. I had completed my part of our agreement by booking and paying for my client’s travel and had done work that should have been paid for,” she said.
She got no response.
赫尔斯说:“这非常令人沮丧,我的愤怒是我的。
In a statement to Travel Market Report, a Viking spokesperson said "we greatly value our relationships with travel partners. We would not be where we are today without the help of travel partners – and we will get through this unusual time together. We remain the only cruise line with no NCFs."
“只有维京人在预订的各个方面都要支付佣金 - 巡航,空气,可选的海岸游览和饮料套餐,然后在航行前进行预订。我们提供了代理商需要通过我们的旅行社学院和工具来最大化利润的培训在我们的旅行社门户网站上。我们在美国和加拿大都有业务发展董事,他们准备提供帮助。”
The spokesperson also said that "Viking’s policy is to pay travel partner commissions at 29 days from departure – the earliest in the cruise industry. Therefore, for any cruises that were cancelled because of the COVID-19 situation fewer than 29 days from departure, commissions were automatically protected. For cruises that were cancelled more than 29 days from departure, we work hard to communicate to guests the value of their 125% FCV."