Delta为旅行专业人员推出了一套新的数字功能
经过戴恩·泰勒(Daine Taylor)/
Delta Air Lines announced it will launch a new chat feature on Delta Professional, a suite of enhancements to its Delta Edge meetings product, and upgraded operational reporting for corporate customers – all in response to feedback from travel agents and corporate travel managers.
销售业务和开发副总裁克里斯汀·霍夫林(Kristen Shovlin)表示:“我们永远不会停止努力改善为客户提供的产品,因此我们可以使Delta变得轻松开展业务。”“有时候,这意味着行业领先的推出,例如我们的新Delta专业聊天功能。在其他情况下,这是关于根据倾听客户的聆听来不断完善我们的领先产品。”
借助Delta在Delta Professional上的新型行业优势聊天功能,旅行社现在将有一种额外的方法来获取旅行帮助,以快速帮助他们的旅行客户,而全球销售支持的聊天功能模仿了聊天功能delta.comand allows travel agents to quickly connect with live Sales Support associates.
聊天为旅行社添加了另一个首选渠道,他们还可以继续使用Delta当前提供的其他销售支持功能,包括在线自助服务选项,电子邮件和电话交互。
此外,Delta正在增强其公司会议产品Delta Edge会议,从今年秋天开始,新功能包括24小时的备案承诺和扩展报告。有了新的24小时备案承诺,通过Delta Edge会议注册活动的公司客户将在短短一天内访问特别会议票价,而不是先前所需的10天窗口。
Additionally, Delta will now offer enhanced reporting for customers who use Delta Edge Meetings, allowing them to work with their account representative to see real-time data on top destinations, regional and time period data, and back-end payment details.
And starting in November, Delta will begin rolling out a new self-service application that will streamline the corporate agreement filing process. With this new tool, Delta’s corporate customers and agency partners will have access to a simplified process for securities updates, which includes automatic error-checking and built-in filing status tracking for ease of use. With this streamlined process, securities filings will be live in the GDS as soon as 24 hours.