Check-In Episode 29: Recognizing How Time is a Gift with HAL’s Michelle Sutter
对于旅游行业内部和外部的人们来说,过去几年的标志是很多展望而不是环顾四周。尽管遇到了一个世纪的大流行,但前进的障碍和忧郁却剥夺了我们最宝贵的有限资源,那就是时间。
In this episode, TMR’s Dan McCarthy talks with Holland America Line’s Vice President of North America Sales Michelle Sutter about how she used her time during the pandemic and how she learned to let go of things out of her control.
Sutter, a career travel industry veteran, initially landed in travel after career plans changed from working at a Swiss charter school to living and working onboard a cruise ship. She reflects on that change in this episode and also talks about what she sees as the biggest challenge for the industry going forward.