ASTA针对信用卡拒绝,谈判COVID-19测试以“恢复信心”
经过丹尼尔·麦卡锡(Daniel McCarthy)/
周五,《冠状病毒援助,救济和经济安全法》(Cares)法案的通过,标志着美国旅行顾问协会(ASTA)的巨大胜利。该法案以及刺激中的旅行顾问的包含,为代理商,顾问和独立承包商(ICS)提供了一些立即的救济,这些人受到Covid-19对旅行行业的影响而受到严厉打击。
On Monday’s weekly webinar, ASTA executives gathered to recap the bill and confirm that it will continue to advocate for its members along with the entirety of the trade as the COVID-19 pandemic continues to evolve.
虽然阿斯塔表示,随着越来越多的法案开始在国会山开始成立,总裁兼首席执行官Zane Kerby告诉与会者,该协会现在将把IT设置为另一个问题,该问题将在COVID-19-19的流行病上困扰顾问,该协会将与国会代表保持联系。现在已经对其加剧了 - 信用卡拒绝。
According to ARC, in 2019 travel advisors sold more than $300 million in airline tickets to consumers, a record year. Advisors drove ticket sales from their clients, through ARC, to airlines, but, now as the travel landscape has drastically changed, that revenue stream has “reversed course and revenue is now flowing in the opposite direction,” Kerby said.
“但是,许多消费者对航空公司的信贷报价不满意,而不是退款。他们没有接受信用,而是越来越多地向信用卡公司提出指控。”他补充说。
Typically what happens, according to advisors and agency executives who spoke to TMR, is that the credit card company takes the dispute back to the airline who then turns it into a debit memo and passes to the agency. The agency doesn’t have a chance to get involved in the dispute as it comes in through the regular debit memo process and airlines don’t see the agency as a party in the transaction.
Agencies, prior to the COVID-19, were getting chargebacks via clients who were unhappy with their flying experience—if a client was bumped out of first class, for instance, they might dispute the ticket charge with the credit card company who would eventually pass it on to the agency.
Now, as consumers are unable to secure refunds, instead being offered ticket vouchers, with some airlines whose routes have been impacted by COVID-19, they are disputing original charges to try and secure their original payment.
凯比(Kerby)表示,阿斯塔(ASTA)对他们的航空公司合作伙伴并不同情,但“阿斯塔(Asta)不能闲着坐着,而消费者在冠状病毒大流行带来的特殊情况下受到借方备忘录的遭受惩罚。”
阿斯塔(ASTA)已将交通运输部的问题标记为“将代表我们的成员采取任何行动,以根据需要解决这些问题和相关问题。”
“我们呼吁航空公司社区做正确的事 - 在这次不寻常的,一遍千载难逢的大流行期间对所有门票提供退款行动,并允许旅行社管理他们预订的旅行社而没有威胁,信用卡拒绝或随后的借方备忘录。”
Virus testing
在周一的网络研讨会上,Kerby还说,他与ASTA一起认为,病毒测试将成为该行业的一部分。
“冠状病毒大流行透露,人们可能以疾病形式携带的东西可能比他们在行李箱中可以携带的东西更危险。”
The FDA this weekend authorized a 15-minute test from Abbott Laboratories, which said it expects to deliver 50,000 tests per day starting next week. That news shows that the testing technology is getting closer to real-time, which means that testing could become part of travel sooner rather than later, and could help restore some faith.
Kerby说:“测试将成为恢复对旅行生态系统的信仰的等式的一部分。”“当时间合适时,请务必知道ASTA将在餐桌上提倡常识解决方案,以帮助消费者对再次旅行感到自信。”
ASTA will continue its Monday webinars for all of its members and will continue updating its仅成员的COVID-19网页。