充分利用旅行社的游轮检查
byDori Saltzman/
对于出售旅行社的游轮,船舶检查是获得宝贵知识的关键方法。但是,随着时间上的时间,您如何充分利用船舶游览?
beplay客服旅行市场报告与许多巡航旅行社进行了交谈,以找出他们的最佳技巧,以最大程度地利用邮轮之旅的每一秒钟。
拍照
旅行社的船舶检查提供了一个很好的概述,概述了任何给定的船只所提供的东西,从机舱类型到餐馆,顶级甲板景点等等。但是记住每个细节并不容易。使自己轻松自在并拍照,以便您以后可以参考它们。
To make sorting through them easier take a picture of the cabin number before you walk in. “This will help you remember which cabin your pictures are from,” Rhonda Day, owner of a Kentucky-based Dream Vacations travel agency, told Travel Market Report.
更好?总部位于俄克拉荷马州的Cruise Planners专营权的所有者卡尔·布鲁诺(Carl Bruno)说,与您的客户分享照片。
Send them to clients you know are interested in the ship. Share them on social media. Showing your clients that you’re actively touring ships is a great way of reinforcing your cruise expertise.
寻找有所作为的小东西
As you’re touring the ship, and the cabins, in particular, keep an eye out for anything that might impact the experience your clients have. Is the cabin located across from a crew door that might make a lot of noise in the morning? Are the beds facing forward or aft?
布鲁诺说:“我的建议是注意这艘船的功能,可以帮助您将船出售给客户。”
Bill Schneider, owner of a Florida-based Dream Vacations franchise said he looks for obstructions that might make a cabin undesirable.
He also pays close attention to accessible cabins.
“我最好的建议是专注于机舱types and layout. I specifically like to look at the accessible stateroom layouts so that I can give my clients that need accessible cabins a clear picture of the layout.”
在小屋中,戴说,她特别注意浴室的大小和风格以及阵雨是否有窗帘或门。在整个船上之旅中,她都希望看到公共场所的干净空间,是否有很多地方可以坐下来放松,自助餐中的食物选择是什么样的,多大的和拥挤的游泳池,以及什么专业餐厅提供。她还指出要找出客人与人手的比例是什么。
Be Prepared
“Whatever ship they are seeing, study that ship beforehand online,” said Day.
Look at what restaurants are onboard, write down the room types, and browse the activities. This way, you’ll have an idea of what you’ll be seeing, giving you a chance to formulate any questions you might want to ask.
准备还可以使您有机会查看您所知道的对客户最重要的事物,而不是邮轮公司想要向您展示的东西。尽管两者之间经常有重叠,但知道您想看到的东西可以帮助您充分利用任何空闲时间,您必须自己探索这艘船。尤其是如果您想看到的特定机舱类型不在官方检查列表中。
“I suggest that the agent who is going to do the tour pulls a copy of the deck plans to check out some of the unique cabins that may not necessarily be on the tour and try to go by to see those ‘hidden gems’ to be able to recommend for clients,” said Becky Smith, owner of Becky’s Travel Biz, Inc., a TRAVELSAVERS agency.
即使您只是在房间管家打扫房间时弹出头,您也至少会了解机舱类别的外观。
保持专业
When touring a ship, always remember that you’re a guest onboard. And, those other travel advisors are trying to make the most of their ship tour, too.
“My biggest piece of advice for agents doing ship inspections for the first time is respect,” said Julie Schear, owner of a Florida-based Cruise Planners franchise. “Respect for the ship and respect for the other agents on the ship inspection. Too often I see agents sit on furniture in the staterooms or congregate in staterooms or areas where other agents are trying to take photos. I try to take my photos quickly and get out of the way. Conversations can be had in the dining room or hallways.”
Schear还说,如果生产线提供静坐餐点,她在饭厅里留下了小费。
“Most ship inspections include a served lunch, and often those servers have given up time off to serve the agents. It's a good practice to leave a few dollars on the table when you leave.”