Travel Advisors Sound-off their 2022 New Year’s Resolutions
by丹妮丝·凯亚佐(Denise Caiazzo)/
Now that we’ve all had a minute to recover from the holidays and the widespread travel delays resulting from Omicron, we in the travel industry can move boldly forward into 2022. The early weeks in January are the perfect time to take a few moments to reflect on our businesses and personal lives and reset for the new year.
需要一些灵感吗?这是您在全国各地的一些旅行顾问同行的新年决议。
举个例子
“我对2022年的看法和意图相当简单。人们仍然有一种感觉,他们无法旅行或旅行不安全。我今年计划进行几次大型小组旅行,在那里我将陪同客户。这些客户中的大多数都像我一样……随时准备好跳过他们需要的任何篮球,继续看到世界。对于2022年,我看到自己继续旅行为一个例子,您可以立即安全旅行并继续享受世界。与朋友和客户分享我的个人旅行经历,尤其是在社交媒体上,可以帮助坐在家里的人们对旅行有第二个想法,以了解他们不必放弃探索的愿望。”
--Chip Barker, owner, Oceans & Lands: Custom Travel Planners
扩大您的覆盖范围
“My personal resolution as a travel agent for 2022 is to continue expanding my reach in social media and receiving bookings from it. This is extremely important to me, as around 98% of my business comes strictly from social media − and only within the last year or so! In 2021, I turned to social media to increase my sales and, within a few months, became a multimillion-dollar travel agency after just starting in the travel industry − and it is a personal goal of mine to keep this up in 2022 and beyond. I plan on growing more followers on both TikTok and Instagram to help make this possible. Social media is the key to running a successful business in today’s day and age − and I don’t plan on falling behind in that category. However, in the midst of this, it has been so hard to take time and focus on myself, too. So in 2022, I am also going to be looking to reach more of a work/life balance − something that I let slip away from me in 2021.”
-- Shannon Kittner, CEO/owner, Main Street and Beyond Travel Co., LLC
确保客户使用应用程序
“应用程序!确保客户正在使用的空气line and resort apps. This is so important with all the schedule changes we’ve been having. It’s a simple way to improve our clients’ during-travel experience. This is the same for all the new resort apps – this will give our clients more detailed information prior to their arrival. Pre-check in – some of our top resorts are offering clients the opportunity to “pre-check in.” We’re trying to take advantage of technology to improve the client experience.”
- 特拉维斯·帕金(Travis Paquin),owner, 417 Travel
Continue to be grateful
“Sure, the past couple of years have not been fun, but challenging and downright hard. But they’ve also been sprinkled with lessons. For 2022, my business intentions are very much in line with my daily mindset. I took a few sayings you’ve probably heard a thousand times and then really applied them to both life and business.
有一个感激的态度。Having a daily gratitude practice changes everything. When applied to my business, some things that used to stress me out, I now am very thankful for.
I am grateful to have an inbox full of travel requests, to see clients getting to go on a long-awaited vacation, to travel to in-person conferences and personal vacations, and see once-deserted airports and resorts now bustling with happy travelers. Keeping this at the forefront of my day helps when opening my email to see the many schedule change notifications or changes in travel protocols and policies.
不要流汗小东西!Remember when our know-before-you-go emails were about not forgetting their passports, if it is safe to drink the water, and taking small bills for tipping?
今天的提醒有很大的不同,以便在我们的客户旅行之前对客户做好准备。我保证自己,我将不再抱怨偶尔发生的天气情况,这会导致飞行延误的日期以及与航空公司的几个小时的时间来帮助客户。那是小东西。After handling our clients’ trips with care and hours on hold and page-long, last-minute reminders for testing, health authorizations and safety guidelines that we’ve been doing for almost two years, moving forward, I will no longer sweat the travel advisor small stuff!”
- 旅行顾问兼所有者Kristi Huss,Travel Savvi,Inc。
Hire an admin
“In 2021, we set our focus on destination weddings and honeymoons and it has really paid off, with more business on the books than in our 27-year history. Due to the change in focus, we have put a sign out at our storefront to read "Appointments Only" – it is our hope this will cut down on the walk-in traffic. Our intentions for 2022 are to hire an administrative assistant and to continue to travel as much as possible! My love and passion for our industry continues and I look forward to COVID being a distant memory!”
- Georgiann Jaworskyj,CTC,ACC,所有者/经理,Custom Travel Services,Inc.。
数你的祝福
“我最喜欢的新年部分之一就是能够反思过去几个月。我要做的第一件事是在我进入这个新的时间空间时,在职业和个人上算起我的祝福。我还想诚实地评估我一生中想要或需要做出的任何变化(两者是交织在一起的)。对于2022年,我想集中精力弄清楚如何更有效地经营我的业务。关于旅行的一切都更加复杂,需要更多时间来监督。如果它可以帮助我的客户并帮助我不被烧毁,我愿意学习新的做事方式。我正在考虑在管理方面进行大量投资,并致力于实现这一目标。我的另一个决议是重新专注于更好地为我的顶级客户提供服务,并给予他们更多的关注,以表现出欣赏和额外的照顾。就我个人而言,我想预留时间来从事几个创意写作项目,并享受一些放松和阅读时刻。”
-- Laurel Brunvoll, CTA, MCC, owner & president, Unforgettable Trips
长大
“My resolutions are: 1. Work on focusing and growing my niche travel sector of business (heritage travel); 2. Enlist a professional to redesign my website and grow my reach to potential travel customers; and 3. Try to stick to my business hours and train my clients to reach out to me within those hours (except for emergencies, of course).”
-- Susan Becks, owner, Footsteps World Travel
Build relationships first
“One of my resolutions is to approach my clients and potential clients with an attitude of "How can I help you?" rather than just go for the sale. With all that has occurred in the last few years, this is going to help me with my attitude. Trying to stay positive is my No. 1 resolution. Another resolution is that I want to promote/sell more luxury items, especially cruises. And HELP, of course!!! I also plan to make more phone calls to keep my business model more personal. Texts and emails are fine but reaching out by phone is important and I want to do more of that.”
-- Kathy Cardott, cruise and vacation specialist, Travel With Kathy
Don't let time to go to waste
“我的新年决心是不要让任何浪费。我的时间,友谊,旅行机会以及生活中我周围的所有重要事物。我不想错过任何可能的东西。这包括我过去两年中学到的所有知识。它一直是跌宕起伏,内心和淘汰的过山车,但是有了很多宝贵的学习,这使我成为了更好的旅行顾问和顾问。当我们向前迈进时,我不会让我浪费。并对现在和未来保持乐观。哦,如此重要!”
-- Tamara Jacobs, CTA, ACC, independent travel consultant, Destinations by Tamara
Pick your partners
“First, Maria and I are resolved to resist becoming jaded by the realities of client management that has become a greater challenge for many of us. We recognize the need to become more patient, while also defining clear objectives with clients that avoid taking up too much time. Set the expectations that several travel details may shift and agree on key dates to review (not whenever a new media story arises).
其次,我们的决议是要注意哪些供应商合作伙伴正在采取措施与代理商更紧密地合作。我们想为确保更强大的合作伙伴从以代理为中心的方法中受益。”
-- Orben & Maria Torres, owners, Cruise Planners
聘请办公室经理
“We are making some major changes for 2022. Work/life balance is my goal in 2022. 1. Get organized! 2022 is already looking to be our best year ever (in 26 years) and the busiest; 2. We are 100% committing to a new CRM ; 3. I've hired an assistant three days a week to literally sit next to me and learn; 4. Hiring an office manager to take on all the paperwork, reminders, invoicing, etc.; 5. We are bringing in new ICs with specialties to take on what I can't handle or don't specialize in; and 6. Hired a lawyer to rewrite my terms and conditions and contracts to make sure we are covered.”
-- Sarah Kline, CRC, president, Time For Travel, Ltd.
捍卫你的时间
“2022……把它!我显化和视觉izing an incredible year of opportunity! I've already returned from my first trip of the year, and I have many more scheduled. As someone who is the CEO of my own businesses, in both the travel as well as the health and wellness space, I'm intentional in serving others to live and enjoy their lives unapologetically. No question life is messy ... toss in a pandemic and here we are at the start of our third year doing everything we can to keep our sanity; up-level our health and take the reprieve we need to honor our souls. As thehealthy_traveler (IG), my focus is clear this year ... stay the course with self-care; continue to safely travel; and always shower people with love, kindness, and happiness while curating their trips that breathe life and hope back into their weary souls. All my clients deserve someone who shows up with zest and a burning desire to light them up with experiences that make them feel alive again. My commitment is always to leave people better than I found them.
就个人而言...我将继续捍卫自己的时间,写我的每日感谢,吃魔术饼干吧,听蜜蜂盖斯,每天都在场,因为毕竟,我应该得到。而且,我一定会旅行。它可能是我自己的当地公园,在美国的某个地方,或者确实是我名单上的国家之一……秘鲁,挪威,日本,南非或澳大利亚/新西兰。毕竟,我选择在2022年大胆生活!”
- 全球执行顾问/首席执行官Denise L. Wiggins,Denise Wiggins旅行与卫生服务