Collette加强了对旅行顾问合作伙伴的承诺
经过杰西卡·蒙特瓦哥/
上周,科莱特宣布一个新程序这是好消息commun旅游顾问ity. The tour operator said it will pay a portion of the commission upfront, up to $200, and will not recall the advanced commission payments if the client cancels.
During a time when many advisors are losing out on commissions due to having clients or suppliers canceling trips due to COVID-19 pandemic, the new Advanced Commission program highlights Collette’s ongoing commitment to its advisor partners.
Collette全球业务高级副总裁Christian Leibl-Cote表示,该计划是通过与合作伙伴对话并听取旅行顾问社区的“出现的,”对能够提供帮助感到兴奋。”
The standout detail of the program, that the advanced commissions will not be recalled if the client cancels, underscores how the company is standing behind the agent community not just with words, but through action.
Leibl-Cote告诉Travel Market Report:“我们认识到,代理商非常努力地进行预订,不会将其收回。”beplay客服
新计划从2020年9月9日至2021年12月31日运行,适用于2021年5月1日及以后的所有出发。这意味着旅行顾问将能够在其新发布的2021 - 2022年全球旅行指南和备受期待的Oberampergau 2022 Tours中获得所有旅行的高级委员会。
Advisors can receive $100 per booking for land-only bookings, $125 per booking for land and air bookings, and $200 per booking for any booking that includes Collette’s Travel Protection Plan in advanced commission.
During the height of the pandemic, while advisors were chasing down and negotiating refunds for clients, Collette gave agents the flexibility to get their clients a refund if they chose to do so. “The refund we gave them, we didn’t hesitate, and we gave the flexibility to allow agents to make it easy for them to help their clients,” Leibl-Cote said.
在新环境中恢复游览
Collette resumed tours on July 3 with a trip to Mount Rushmore, “and have been running ever since then,” Leibl-Cote said. “Travelers are resilient; they’re not canceling.”
为了适应在这个新环境中旅行的,Collette已制定了健康指南,与每个供应商合作,以确保最高水平的清洁度和合规性。小组的容量仅为50%,因此汽车教练有足够的空间。如果碰巧有一个较大的小组,它将分为一半,并分布在两名汽车教练之间,并进行两次旅行。
向客人提供口罩,他们有望在车载上佩戴。还有巡回赛的健康检查,公共汽车的卫生设施增加以及培训旅行社。
Leibl-Cote said “the good news is we’re seeing a trend of new 2021 bookings increase on a weekly basis, which started in late May.”
People are still very interested in traveling to Europe, he said, as while there’s interest in North American, Europe is still top of the list.
但是,由于欧盟评估美国旅行禁令每两周评估美国旅行禁令,但仍然是日常的过程。因此,尽管在今年剩余时间里可能会继续进行国内旅行,但Collette已经有了广泛的产品线来满足需求。
Collette已经准备好与新的Covid环境相遇的另一种方式是其新的到期之旅。Leibl-Cote说,这些小时的小时“做得很好”,因为他们每次巡回演出最多24位客人,尽管他们的平均值约为15个。
These itineraries focus on smaller, boutique-style hotels with more unique experiences, such as culinary and adventures, as well as plenty of time for guests to venture out on their own.