Delta Air Lines CEO Talks the Future of Free WiFi, AI and More at CES 2020
经过戴恩·泰勒(Daine Taylor)/
Delta Air Lines CEO Ed Bastion took to the main stage for the Consumer Electronics Showcase (CES 2020) on Tuesday morning to tout the airline’s newest travel innovations, marking the first time an airline CEO has made a keynote address or had a major presence at the show.
“Travel has become an essential part of our lives, and CES is the perfect stage to show the world how technology and innovation – combined with the best employees on the planet – will transform the future travel experience for customers across all points of the journey,” said Bastian.
“We see technology as a tool to further our mission of connecting people and creating opportunities. We’re not chasing shiny objects or tech for the sake of being cool. We are dedicated to solving your travel problems and making your voyages – and your lives – easier.”
Among the innovations mentioned, Delta plans on updating its mobile app to serve as more of a “digital concierge.” The updated platform will provide more detailed boarding alerts, inform customers of inclement weather and traffic delays that might impact their travel, and allow users to schedule a Lyft pick-up or drop-off right from the app. It will also inform passengers when their group is boarding, allowing them more time to relax in the airport without bottlenecking at the gate.
"We'll intuitively coordinate your travel day using real-time data connecting ground transportation and other travel arrangements with your flight based on factors like weather and traffic,'' Delta said in a statement.
Bastion还谈到了该航空公司的自由机上WiFi未来的潜力。
“WiFi should be free on all flights,” he said, explaining that Delta is hoping to reach the goal “within the next couple of years at speeds as fast as on the ground.”
后来,堡垒宣布的航空公司fers more seatback screens than any other U.S. carrier, it plans on “doubling down” on its in-flight entertainment offerings, by enabling passengers to enjoy their free in-flight entertainment on the Fly Delta app when they check in. They can even continue watching their program on their seatback screen after boarding.
该航空公司还将引入许多人工智能工具,以帮助减轻由于恶劣天气或其他紧急情况而导致飞行延误和取消的压力和不确定性。
“Our customers expect us to get them to their destinations safely and on time, in good weather and bad,” said Erik Snell, Delta’s senior vice president - operations & customer center (OCC). “That’s why we’re adding a machine learning platform to our array of behind-the-scenes tools so that the more than 80,000 people of Delta can even more quickly and effectively solve problems even in the most challenging situations.”
专有的AI驱动平台将从今年春季开始,分析数百万的运营数据点,包括飞机职位,飞行人员限制和机场条件,以创造假设成果,以帮助航空公司在大规模之前和之后做出关键决策尺度干扰,例如严重的冬季天气或火山喷发。
斯内尔说:“我们已经与其他三角洲团队紧密合作,以便在客户计划中断时向客户提供积极的通知。”“随着Fly Delta应用程序转变为旅行日数字礼宾,我们希望我们的快速游戏时间决策在为客户提供更加压力的旅行体验方面发挥了更大的作用。”
遥远的地方,宣布最雄心勃勃的创新堡垒之一是个性化的“平行现实”展示,它将使旅行者只能看到自己的个人旅行信息,例如登机时间,以及他们走过同样的门的方向屏幕。截至目前,这项技术仍处于测试阶段,计划于今年夏天在底特律地铁机场进行测试。
巴斯蒂安还透露了其他即将到来的功能,包括更方便的安全筛选,甚至具有GPS跟踪的永久行李标签,因此旅行者可以在旅行体验的每个阶段跟踪自己的物品。
“Biometrics, AR/VR, mobile technology and more are simplifying travel today and fundamentally changing travel in the future,” said Gary Shapiro, president and CEO of CTA. “This is a growing, trillion-dollar industry supporting millions of jobs across the world. Attendees will be able see and experience, for the first time, the promise technology holds for the travel and tourism industry, and we look forward to hearing from Delta, who is leading the way.”