议员们希望Airbnb关于误导主机和列表的答案
经过杰西卡·蒙特瓦哥/
众议院众议院的六名成员要求Airbnb关于他们认为是欺骗性的做法以及误导主持人和清单的答案。
众议员Bonnie Watson Coleman(D-NJ)与众议员Barbara Lee(D-CA),Robin Kelly(D-IL),G.K。Butterfield(D-NC),Emanuel Cleaver II(D-MO)和Yvette D. Clarke(D-NY)希望Airbnb解释其处理“欺骗性”有限责任公司的计划short-term rentals that are out of compliance with local laws and the company’s own policies.
这信,对于首席执行官布莱恩·切斯基(Brian Chesky),还请求有关使客户处于不良住房条件的误导性清单的信息,并在接下来的两周内寻求与Airbnb高管的会议。
它是在副新闻调查报告10月31日出版,发现了一个全国范围内的骗局网络。In response, Brian Chesky, Airbnb’s CEO, said the company is making plans to be “100% verified” by the end of 2020. All hosts and listings will be reviewed as part of the process, with the goal of making sure that hosts are who they say they are, photos and information are accurate, and the locations meet safety standards.
“Despite Airbnb’s stated ‘One Host, One Home’ policy, media reports have raised concerns about the proliferation of limited liability corporations on your platform … deceptive and misleading listings have also led to customers being scammed by ‘hosts’ who abuse Airbnb’s cancellation policies to trick guests into unsuitable housing conditions for monetary gain,” the Congress members wrote.
“While we appreciate that you have frequently stated that Airbnb has a ‘zero tolerance’ policy, it also seems clear that you have failed to authenticate host identities in a way that would prevent bad actors from continuing to rent through your platform under false identities after being banned.”
这封信包括旨在阐明Airbnb的政策和实践的20个问题,例如:
- 公司打算如何定义“主机”,以及公司如何审查其房东;
- 该公司将如何对误导客户和公众的身份或列表的主持人执行违反政策;
- 公司将如何验证单位是否符合所谓的“基本安全协议”;
- 以及公司为“高风险预订”进行分类的努力,都将考虑年龄,种族,性别或其他个人特征。