在“最艰难”的五个月顾问面临之后,行业希望为康复做好准备
经过丹尼尔·麦卡锡(Daniel McCarthy)/
本周,美国旅行顾问学会(ASTA)在其2020年全球大会的主要节目开始时开始了。尽管今年看起来与过去几年有很大不同,但顾问仍然占据了中心地位,因为ASTA和行业高管谈论了过去五个月的战斗以及更加明亮,更美好的未来的潜力。
ASTA总裁兼首席执行官Zane Kerby在周二开幕式上,告诉顾问,尽管他们在过去几个月中遇到了所有逆境,但他们仍然在这里 - 将会更加强大。
克比说:“ Covid-19对我们行业的影响不能被夸大。”“过去五个月实际上是我们行业有史以来最挑战的。尽管赔率令人生畏,而且前进的道路具有挑战性,但ASTA在这里为您服务。”
在过去的五个月中,ASTA举行了100多次国会会议,两次基层运动,并“强行鼓励该行业的供应商公平地对待您……”。
Kerby highlighted two new ASTA resources that the group hopes will help advisors continue their push for congressional aid that could help some agencies survive – Letter to the Editor samples and travel advisor media mobilization education sessions.
“Media pressure can be accelerant” for congressional progress, Kerby added. “You are not alone, we are together, and together we will build a bridge to a brighter future.”
Coming to the aid of advisors
In an interview with Travel Market Report Publisher Anne Marie Moebes, Norwegian Cruise Line Holdings CEO Frank Del Rio talked about the decision that NCLH, along with many of its competitor ocean cruise lines, made to pay commission on cancelled sailings.
“The word ‘partners’ is thrown around more often than not, but if we’re really partners we need to come to each other’s aid,” Del Rio said. “We’re pleased and happy that we have the wherewithal to be able to help during these stressful times and we’re going to remain loyal to them just as they remain loyal to us.”
Del Rio还谈到了NCLH决定与皇家加勒比人合作的Health Sail Panel,这是一群专家,其中包括Scott Gottlieb博士,前犹他州州长和SEC。卫生和公共服务迈克·莱维特(Mike Leavitt)将指导NCLH和皇家制定他们需要制定的政策,以便返回航行。
德尔里奥(Del Rio)在CNBC上看到了斯科特·戈特利布(Scott Gottlieb)博士,“我说那是家伙。”德尔里奥(Del Rio)与戈特利布(Gottlieb)接触,并告诉他NCLH正在成立一个理事会,以汇集专业知识,并“我们将其击倒”。
“He understood the issues, he thought he could help, and we engaged him to start drawing up plans to put together our own health and safety panel. Almost concurrent to that, Richard Fain and I were talking about how we deal with COVID-19…We said ‘why don’t we do this together?’”
“很高兴。理查德(Richard)和我在安全和健康方面都是亲切的精神,我们想与其他邮轮行业分享这一点。任何认为这个面板正在做的工作的人……这是一个蓝带面板,您将无法获得更好的专业知识。”
Fain在开幕式上的后面讲话,向顾问们提供了“皇家加勒比集团所有人的最良好祝愿”。
他说:“我不需要告诉你这是多么糟糕的一年。”“如果这是许多旅行顾问有史以来最艰难的一年,这不会让我感到惊讶。当然,邮轮行业就是这种情况。
“There’s something you can think about the next time it seems like the challenges of 2020 are overwhelming. We have one precious commodity that we are still holding onto…you sell and we sell destinations, we sell experiences, we sell memories…that are waiting to be made on people’s vacation.
“The pandemic has taught us a lot of things, including the value you provide to your clients and our customers.
“We’re all ready to get back to a world of social not distancing and human interaction. We are not there yet but when the day does come, people are going to appreciate the services that you have to offer more than ever.”
DOT Secretary talks recovery during keynote
“这最后的几个月一直最challenging the country has ever faced and as you all are too aware, the travel industry has been among the most severely impacted,” Elaine Chao, the United States Secretary of Transportation, said as she kicked off her keynote address to attendees.
Chao谈到了该部门在过去几个月中如何为所有运输方式提供援助,物资和指导,这是《 Cares Act》强调的。其中包括向机场救济的100亿美元,20亿美元的机场安全和基础设施赠款,以及航空公司,旅行社和机场承包商的500亿美元。
该分配的目的是“确保在旅行需求返回时准备出发机场”。
The DOT has also distributed over 100 million face coverings and published its Recovery Resource Guide for air travel in July, which “provides clear guidance to airlines and airports in keeping the traveling public safe.”
乔说:“接下来的几个月将继续挑战我们的国家,但该部门正在努力确保我们的运输系统安全和运营。”
“让我感谢您在普通时期所做的一切,以确保为旅行者提供高质量的体验。您会做很多事情,以使旅行公众能够安全,安全,平稳地回到目的地,并帮助您使体验成为积极的体验。”