Delta Air Lines首席执行官在CES 2020上谈论免费WiFi,AI等的未来
byDaine泰勒/
Delta Air Lines CEO Ed Bastion took to the main stage for the Consumer Electronics Showcase (CES 2020) on Tuesday morning to tout the airline’s newest travel innovations, marking the first time an airline CEO has made a keynote address or had a major presence at the show.
“旅行已成为我们生活的重要组成部分,CES是向世界展示技术和创新(与地球上最好的员工结合)的理想阶段,将改变旅途中各个地方的客户的未来旅行体验巴斯蒂安说。
“我们将技术视为进一步联系人和创造机会的使命的工具。为了凉爽,我们并不是在追逐闪亮的物体或技术。我们致力于解决您的旅行问题,并使您的航行以及您的生活更轻松。”
在提到的创新中,Delta计划更新其移动应用程序,以作为“数字礼宾”。更新的平台将提供更详细的登机警报,告知客户恶劣的天气和流量延误,可能会影响其旅行,并允许用户安排该应用程序的Lyft拾取或下车。它还将在乘客登机时通知乘客,这使他们有更多时间在机场放松身心,而不会在大门口瓶颈。
Delta在一份声明中说:“我们将使用实时数据将地面运输和其他旅行安排与您的航班基于天气和交通等因素进行直觉协调您的旅行日。”
Bastion also talked about the potential of a free, inflight WiFi future for the airline.
他说:“ WiFi应该在所有航班上免费。”他解释说,达美航空希望“在接下来的几年内以与地面上的速度一样快。”
Later, Bastion announced that while the airline offers more seatback screens than any other U.S. carrier, it plans on “doubling down” on its in-flight entertainment offerings, by enabling passengers to enjoy their free in-flight entertainment on the Fly Delta app when they check in. They can even continue watching their program on their seatback screen after boarding.
The airline will also introduce a number of artificial intelligence tools to help mitigate the stress and uncertainty of flight delays and cancellations as a result of inclement weather or other emergencies.
“我们的客户希望我们能在好天气和恶劣的情况下安全,准时安全地到达目的地,”达美航空高级运营与beplay银行卡客户中心(OCC)高级副总裁埃里克·斯内尔(Erik Snell)说。“这就是为什么我们在我们的幕后工具中添加机器学习平台,以便即使在最具挑战性的情况下,超过80,000名三角洲的人甚至可以更快,有效地解决问题。”
The proprietary AI-driven platform, which will be introduced beginning this spring, analyzes millions of operational data points, including aircraft positions, flight crew restrictions and airport conditions to create hypothetical outcomes that help the airline make critical decisions before, during and after large-scale disruptions, like severe winter weather or a volcanic eruption.
“We already work closely with other Delta teams to provide proactive notifications to customers when their plans may be disrupted,” said Snell. “As the Fly Delta app transforms into a day-of-travel digital concierge, we expect our quicker game-time decisions to play an even greater role in providing a more stress-free travel experience for our customers.”
Far and away, one of the most ambitious innovations Bastion announced was a personalized “parallel reality” display that would allow travelers to see only their own personal travel information, such as boarding times, and the direction of their gate as they walk past the same screen. As of now, this technology is still in the testing phase, with tests planned for this summer at Detroit Metro Airport.
Bastian also revealed other upcoming features, including more convenient security screenings, and even permanent luggage tags with GPS tracking, so travelers can keep track of their belongings at every stage of the travel experience.
CTA总裁兼首席执行官加里·夏皮罗(Gary Shapiro)表示:“生物识别技术,AR/VR,移动技术等等正在简化今天的旅行,并从根本上改变了旅行。”“这是一个不断增长的数万亿美元行业,为全球数百万个工作提供了支持。与会者将能够首次看到和经验,这是旅游和旅游业的承诺技术,我们期待着领先的Delta的来信。”